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1. #How To Set Up Voicemail On Mitel 5312 Ip Phone how to
2. #How To Set Up Voicemail On Mitel 5312 Ip Phone 1080p
3. #How To Set Up Voicemail On Mitel 5312 Ip Phone code

#How To Set Up Voicemail On Mitel 5312 Ip Phone how to

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#How To Set Up Voicemail On Mitel 5312 Ip Phone 1080p

#How To Set Up Voicemail On Mitel 5312 Ip Phone code

To monitor calls we need to enter an access code + an extension number for the user we want to monitor. So the first COS we changed setting to ACCEPT monitoring and for the second we ALLOWED monitoring. Next we change user profile settings to apply the COS to users that will be monitoring calls. Ive created a new COS number 21Īnd changed the ACD settings to ALLOW monitoring. Now we need to create a COS for the person/s doing the monitoring, so back toĬreate or edit a COS that isn’t already being used. Save and repeat the last step for all the users that we are going to be monitoring. double click to enter user profile, click the ‘Service Details’ tab and then change the users class of service to the new one.

Users and devices > User and Device Configurationįind the user either by extension number or name. Now we need to apply the COS to the users that we will be monitoring. Here, im using a COS (22) that isn’t being used so I select it and then click ‘Change’, scroll down to the change ‘ACD Silent Monitor Accept’ under the ACD heading to ‘Yes’ Here we are going to create a new Class of service or just edit one that isn’t being used already. System Properties > System Feature Settings > Class of Service Options I did it this way so as to limit the feature being abused if anyone other than senior management were to ever find out about the feature or how to use it. To do this we need to create a new class of service to apply to this new group. One group for the person/s doing the call monitoring and the other for the group being monitored. To set up call monitoring we need to create two groups and which we will apply monitoring settings to. How to Enable Mitel Silent Call Monitoring.